Welcome to CAPAGO, your Visa Application Center for France in South Africa
Customer Service – Temporary Closure
Our Capago South Africa centres’ Customer Service will be closed at 11:00 on Friday, 28 August.
🕘 The service will resume Monday, 31 August, during regular opening hours.
We apologise for any inconvenience this may cause and thank you for your understanding.
Do you need a visa ?
Submit your visa application
FRANCE VISAS FAQ
Track your visa application
How to apply for my visa ?
Check if you need a visa
Visit France-visas.gouv.fr
- You’ll find information on visa requirements, where, when and how to apply. A breakdown of costs and time is also available.
Setup your online application
Create an account on France-visas.gouv.fr
- “Register for an account on France-visas and complete the visa application form. Based on your circumstances, you will be provided with a list of necessary documents to accompany your visa application.
Book your appointment
Book and prepay your appointment
- Once you have completed all the steps on France-visas, you may then proceed to book your appointment. Make sure you allow enough time before your departure date to schedule an appointment to have your application reviewed.
Receive Personalized Assistance from a Dedicated Agent
Exclusively with our All-Inclusive Package
- As an All-Inclusive applicant, enjoy a fully turnkey experience with personalised guidance from a dedicated agent at every stage of your visa journey. From preparing your application to final submission, our team ensures you meet all consulate requirements with ease and efficiency, while also offering a wide range of additional services tailored to make your process seamless.
Submit your Application
Come to Capago or choose the Mobile Biometry
- Capago will receive you, review original documents, collect the visa fee, capture your biometric data (photo and fingerprints) and retain your passport and the copies of all your supporting documents in order to forward them to the consulate.
Track your application
Use our Online tracking page
- You can track your visa application status online. Use your Capago Reference Number along with your email address to access this service.
Get your passport delivered
Use our Delivery Service
- Once your passport has been returned, Capago will send you an email update.
Frequently asked questions
What are our additional services ?
ALL-INCLUSIVE Package – €85
All our additional services in one single package. Enjoy a comprehensive suite of benefits:
Before the Appointment:
- File Preparation Assistance – Benefit from a pre-check of your application for a seamless experience.
- France-Visas Assistance – Get expert guidance to complete your visa application accurately.
On the Appointment Day:
- Platinum Lounge Access – Relax in a comfortable, premium environment during your visit.
- Prime Time Appointment Slots – Secure exclusive time slots for added convenience.
- ID Photo Service – Have your photo taken on-site, meeting all consulate requirements.
After the appointment:
- Passport Delivery Service – Enjoy convenient delivery of your processed documents.
Experience a smooth, all-in-one process with our All-Inclusive Service, designed to make your visa application stress-free
The Mobile Biometric Service – Starting from €220
With the Mobile Biometric Service, there’s no need to travel to our office. We come to your preferred location—whether it’s your home or workplace—to collect your biometric data and visa application.
Our dedicated team of visa consultants ensures a fully personalised experience, offering a document pre-check to save time and make the process as smooth as possible.
Pricing:
- Durban: €40 extra per person
- Port Elizabeth: €190 extra per person
- Group rates based on mission size:
- 5 or more applicants: €190 per person
- Less than 5 applicants: €220 per person
Enjoy a convenient and tailored visa application experience with our Mobile Biometric Service.
PLATINUM Lounge – €35
Our Platinum lounges provide a comfortable, soothing environment for submitting your visa application. With the Platinum Service, you’ll receive personalised support from a dedicated Capago agent throughout the entire visa application process.
Additionally, enjoy complimentary snacks and hot/cold beverages on the day of submission for an enhanced experience.
Pricing:
- €35 for standard service
- Half price (€17.50) for children aged 6 to 12 years
- Free for children under 6 years old
Experience comfort and convenience with our Platinum Service, making your application process as smooth as possible.
PRIME TIME – €28
Take advantage of our extended opening hours with Prime Time, designed to accommodate even the busiest schedules. Benefit from exclusive appointment slots beyond regular hours, including weekends, to ensure maximum flexibility for your visa application.
With Prime Time, applying for your visa is easier than ever, offering convenient options tailored to your availability.
Document Preparation Assistance – €29
Our E-Guichet Service provides peace of mind by ensuring your application meets all consulate requirements. For €29, our team carefully verifies your documents before your appointment, checking for accuracy, coherence, and compliance.
With expert assistance, you’ll avoid unnecessary delays and ensure that each document aligns with consulate standards. This service allows you to approach your visa appointment confidently, knowing your application is prepared and compliant.
Online Form Completion Assistance – €12
Need help completing your France-Visas form? An agent will assist you to ensure your application is completed correctly.
- Guidance on selecting the correct visa type
- Consistency check of the information entered
- Document check
- Corrections to information and documents (as needed)
- Final validation and printing of the form
Optional service, provided as part of the official procedure.
Delivery Service – €12
Our delivery service offers secure and convenient passport delivery to your chosen Postnet office, or you may use your own prepaid Postnet envelope. Key benefits include:
- Convenience: Skip in-person pick-ups with delivery straight to your home or office.
- Security: Your sensitive documents are handled with care, ensuring safe delivery.
- Traceability: Receive regular updates on your delivery status.
- Flexibility: Choose the most convenient delivery location and time.
ID photos – 5 €
Capago provides photos which are 100% compliant with the Schengen Requirements and International Civil Aviation Organisation (ICAO) Standards, printed on quality gloss paper using Biometric technology.
Copies – 1.5 € per set of 10
You can print and copy documents from our visa application centres
Schengen Travel Insurance
A specific travel insurance, 100% Schengen compliant, is mandatory for your visa application under European Union Regulations (Decision 2004/17/EC of December 22,2003). If the travel insurance does not comply with Schengen requirements in accordance with European Union Regulation, your visa may be refused.
You are free to choose your Insurance and Insurer subject to the laws/Regulators Of Your Country, but beware of bogus Schengen Travel Insurance, bogus approved sites, scalpers and CO VID19 exclusions. If you’d like to take out your own Insurance, you can visit Europe’s leading comparator VisaTravel Insurance. Here you’ll find global Insurer Allianz, Axa, Europ Assistance and Mutuaide.
*By clicking on this link you are leaving CAPAGO to a third party website. CAPAGO refers to this link for information purposes only and does not promote, advise or advertise any Insurer’s products, nor carry out any regulated activities in relation to the Insurances referred to via the link on this website. CAPAGO disclaims all liability arising from the purchase or use of Insurance Services By Any Person.
Do I need to come in person ?
Starting from 07 April 2021, long-stay study visa applicants can submit the documents accompanying their applications digitally. You can find more information about this procedure on France-Visas
All visas issued by France are biometric visas. If you hold a biometric Schengen visa issued within 59 months, either bearing the mention ‘VIS’ or issued after March 2016, your previous biometric data can be reused. In that case, you can authorize a third-party to submit your application on your behalf. For that purpose, you must sign a proxy form, to be handed over with a copy of the applicant’s proof of ID. This does not apply to long stay visas.
Children under 12 are exempted from data capturing. Parents can submit visa applications for their children under 12 or aged 12-18 if exempted from biometrics, without the children’s presence and without using a proxy form.
Section 17 of the Community code visas
Under section 17 of the Community code visas: “the state or states concerned shall maintain the opportunity for all applicants to lodge applications directly from their consulates, according to their conditions”.
What will I pay, when and to whom ?
What are the rules to access the Visa Application Center ?
Please note that for security reasons, only people with an appointment will be able to access the centre and accompanying persons will be asked to wait outside the premises. Applicants under 12 years old are not authorized inside the premises as they are exempted from biometric data capture.
Capago reserves the right to visually inspect specific devices, visitors’ clothing, coats and personal belongings before entry and/or inside the premises. Access may be refused to any person refusing to comply with this inspection.
For safety reasons and the well being of everyone, applicants are kindly asked to respect Capago’s internal rules.
Can you help me with France-Visas ?
You can find all the FAQ related to France Visas and the requirements for your visa directly onto France-Visas FAQ page.
Should you need assistance we advise that you chose our platinum service.
Beware of fraudulent sites.
Visa applicants are advised to be cautious in all dealings with companies that claim to offer assistance in obtaining French visas. Capago International is the only official company mandated by the French Government to process visa applications. Should you require assistance please select the platinum service where one of our expert consultants will assist you at every step of the process.
Discover our All Inclusive package
WOULD YOU LIKE A FULLY HANDLED VISA APPLICATION EXPERIENCE ?
With our All-Inclusive Package, we take care of every aspect of your visa application, ensuring a smooth, complete process that meets all consulate requirements. Enjoy a streamlined, start-to-finish service tailored to cover all your needs.
Service fee: €85 per applicant
France-Visas Assistance
Personalised Assistance
Dedicated communication channels
Turnkey Visa Solution
Discover the mobile biometry
INTRODUCING MOBILE BIOMETRIC SERVICE: YOUR VISA APPLICATION, AT YOUR DOORSTEP!
Enjoy ultimate convenience with our Mobile Biometric Service, letting you complete your visa application from the comfort of your home. Whether you’re applying as an individual, a family, or a group, our dedicated Capago team will come to your location to collect your biometric data and visa documents directly.
Pricing:
- Groups of 5 or more applicants: €190 per person
- Groups of fewer than 5 applicants: €220 per person
This service is designed to provide ease, comfort, and efficiency. Contact our team to learn more or to request mobile biometrics for your visa application.
APPLY FOR YOUR VISA FROM THE COMFORT OF YOUR HOME !
The first personalised visa service at your doorstep.
As part of the French Ministry for Europe and Foreign Affairs’ new initiative, Capago International can assist you with your visa application from the comfort of your home or office, thanks to the French Mobile Biometric Solution, one of our dedicated Capago teams will collect both biometric data and your visa application from the place of your choice.
From 170 euros per applicant.
Apply from home
Personalized Assistance
High Quality of Service
Save your time
France-Visas Form Completion Assistance Service
Official assistance, with no intermediaries
Objective: to help you complete the form correctly, avoid omissions and inconsistencies, and reduce the risk of refusal or delays.
What the assistance includes
- Step-by-step support to complete the France-Visas form: account creation, guidance on the visa type, and help identifying the supporting documents required for your situation.
- A consistency check of the information entered (identity, dates, contact details, etc.).
- A reminder of the documents generally required to prepare a complete and compliant application file.
- Practical tips to avoid common mistakes (incomplete fields, inconsistencies, unreadable documents).
How it works
- You choose the assistance online, by phone, or directly at the counter (depending on your center).
- You prepare your information and documents.
- An agent supports you in completing the form and carries out a final review.
Important
- Form completion assistance is an optional service offered as part of the official procedure, with a clearly stated fee.
The granting of a visa depends solely on the assessment carried out by the consulate, even when the application file is complete.
Contact Us
Capago will be closed on the following days :
From 8:00am to 5:00pm
Collection: between 11:00 am to 05:00 pm
From Monday to Friday
From 7:30am to 4:30pm
Collection: between 10:30 am to 04:30 pm
Public Holidays 2026
1 janv. 2026 New Year’s day
3 avr. 2026 Good Friday
6 avr. 2026 Family day
27 avr. 2026 Freedom Day
1 mai 2026 Worker’s day
16 juin 2026 Youth day
10 août 2026 National women’s day
24 sept. 2026 Heritage day
4 Nov. 2026 The municipal elections
16 déc. 2026 Day of Reconciliation
25 déc. 2026 Christmas day
