You can collect your passport at our premises after you've received a mail of confirmation stating: "Returned from the Consulate". If you have not received this notification it means that your passport is not yet back from the Consulate. In the meantime you can contact us if you have any query.
Collection is on weekdays strictly, from 8.00 am to 4.30 pm only and your passport will be returned to the branch where you applied.
You will need to bring a proof of identification (SA ID or Driver’s License) for us to hand you back your passport.
Please note that your passport comes sealed in an envelope and that you or your appointed representative are the only entities allowed to open this envelope. Our staff is not allowed to open the envelope in any event.
If someone else is collecting the documents on your behalf, he will have to produce:
- A copy of the applicant's ID (SA ID or driver's license)
- A completed Third Party Collection form signed by the applicant (if applicant is a minor, proof of relationship)
- A copy of the collector's ID