Accompaniment:

• Access is strictly reserved for applicants, except for people with reduced mobility who may be accompanied.

Security checks:

• A visual inspection of personal belongings, clothing and devices may be carried out before entering or inside the premises.
• Any disruptive behaviour may result in restrictive measures against the applicant concerned.

Prohibited items:

• ❌ Bulky bags: Suitcases and travel bags are prohibited (no cloakroom service). Only small handbags are allowed after inspection.
• ❌ Dangerous objects: Weapons (real or fake), sharp tools, defence sprays, lighters.
• ❌ Prohibited substances: Flammable liquids, chemical products, narcotics.
• ❌ Electronic devices: The use of phones, tablets and computers may be restricted in certain areas.

The security team reserves the right to refuse access to anyone who does not comply with these rules.

Visa applicants must appear in person to submit their file at the CAPAGO centre, except for the categories below, which are exempt from submitting their biometric data:

• Holders of a diplomatic or service passport.
• Biometric visa: All visas issued by France are biometric. However, if you hold a biometric Schengen visa issued less than 59 months ago, your previous biometric data may be reused, exempting you from submitting it again.
• Children under 12: Exempt from biometric data collection.

* These exemptions do not apply to long-stay visa applications.

Any minor must be accompanied by their legal guardian or a representative holding a duly completed proxy form.

Access to the centre is permitted 10 minutes before the appointment time to ensure a smooth and organised welcome.

A delay of 15 minutes maximum is tolerated only for:

• Elderly people
• Pregnant women
• People with reduced mobility

Capago has satellite centres in Gaborone, Windhoek and Lusaka, by appointment only. To schedule your appointment, please visit the website dedicated to your country directly:

• Botswana: fr-bw.capago.eu
• Namibia: fr-na.capago.eu
• Zambia: fr-zm.capago.eu

You can also submit your application at one of our centres in South Africa.

The consular section may decide to receive certain applicants or certain categories of visa applicants directly, with or without going through Capago for appointment management.

The conditions and procedures for submission are defined directly by the consular section.

Fees

The visa application fees consist of:

• Administrative fees incurred for the processing of your application. The amount paid is retained by the Consulate of France, even in the event of visa refusal. For more details, please consult the table of fees by visa type (pdf) .
• Service fees of 32 euros are mandatory for all visa applications.

Prepayment

Prepayment is a mandatory step once an appointment has been chosen. It must be made within 72 hours to confirm the booking.

If payment is not made within this period, the slot is automatically cancelled and made available to other applicants.

Payment methods

Prepayment of service fees can only be made via the secure online payment platform.

Payment of administrative fees (visa fees) and any additional service you may use will be settled on the day of your appointment at our visa centre. We only accept payments by bank card. A receipt will be given to you immediately and mandatorily for any payment made at our visa application collection centre.

The All-Inclusive Offer brings together all of Capago’s additional services in a single package, with a 30% discount compared to purchasing them separately.

It supports you at every step of your visa application:

Before your appointment

• Assistance with putting together your file, to help you prepare and organise the documents needed for your visa application;
• France-Visas Assistance, to help you correctly fill in your online visa application form.

On the day of your appointment

• Premium Service, including:
  • a personalised welcome and support;
  • priority processing of your application at the centre;
  • access to a calm, comfortable space with drinks and snacks;
  • free photocopying;
• Prime Time, to submit your application in a slot offered outside the centre’s usual opening hours;
• ID photo, taken in accordance with the requirements applicable to visa applications.

After your appointment

• Delivery of your passport to your home, at the address of your choice.

Price: 85 EUR

The Premium Service is designed to make your visit to the visa application centre smoother, faster and more comfortable.

It includes:

• a personalised welcome and support throughout your visit to the centre;
• priority processing of your application;
• access to a calm, comfortable space with drinks and snacks;
• free photocopying.

Price: 35 EUR

You can find all the FAQs relating to France-Visas and the requirements for your visa directly on the France-Visas FAQ page .

For personalised assistance, feel free to choose our France-Visas Assistance service; a dedicated agent will answer your questions and support you throughout your process.

Beware of fraudulent websites.

Visa applicants are advised to be cautious in all transactions with companies claiming to offer assistance in obtaining French visas. Capago International is the only official company mandated by the French government to receive visa applications.

Capago offers several additional services to make your visa application easier:

• ID photos compliant with Schengen standards and ICAO, printed on glossy paper - Price: 5 EUR
• Photocopying and document printing available at our centres - Price: 1.5 EUR (batch of 1 to 10 copies)
• Prime Time Service to book an appointment outside regular hours, including weekends - Price: 28 EUR
• Document preparation assistance, with a thorough check to avoid any delay - Price: 29 EUR
• France-Visas Assistance to help you correctly fill in your online form - Price: 12 EUR
• Delivery service to receive it at the PostNet office of your choice - Price: 12 EUR
• Mobile Biometrics service to make your application from your office or home, per applicant: 1 to 4 applicants: 220 EUR; from the 5th applicant onwards: 190 EUR

• Schengen travel insurance: Specific travel insurance, 100% Schengen-compliant, is mandatory for your visa application in accordance with European Union regulations (Decision 2004/17/EC of 22 December 2003).SUBSCRIBE TO YOUR INSURANCE NOWYou are free to choose your insurance and insurer, subject to the laws/regulators of your country. By clicking this link you leave the CAPAGO website for Insurte. CAPAGO references this link for information purposes only and does not promote, advise on, or advertise for any Insurer’s products, nor does it carry out any regulated activity concerning the Insurance products referenced via this link on this Website. CAPAGO disclaims all liability arising from the purchase or use of Insurance services by any person.

These services are designed to make your experience simpler and smoother.

You must go through the Campus France procedure.

Contact the French Institute to initiate the Campus France procedure.

While waiting to receive your Campus France certificate, you can book an appointment on our website.

Plan ahead and prepare your file today! Go to the France-Visas website.